FAQ

At Our Purpose Homecare, we understand that you may have inquiries regarding our services, and we are pleased to offer further information to address your concerns.

Private Pay Costs: The cost of our services is determined based on the specific needs of your loved one. To obtain a quote tailored to your requirements, kindly contact us. You can trust that we are compassionate and empathetic to your needs, and we will work to provide the best care possible.

Service Hours: Our services are available 24/7, providing care any time of the day or night. For individuals using insurance coverage, our services are approved by your case manager. For private pay, we will ensure that we provide care as required to deliver the best service possible.

Privacy Protection: We prioritize your privacy and adhere to all state and federal regulations and HIPAA guidelines to guarantee your information is safeguarded. Our staff undergo regular training on such guidelines and must pass state-mandated exams to demonstrate their understanding. They also sign documentation as part of their “new hire” paperwork and orientation to attest to their commitment. We have a ZERO TOLERANCE policy for misconduct, and our staff undergoes a rigorous, state-mandated background check and screening process.

Alzheimer's and Dementia Care: Our services provide the utmost care and compassion for individuals diagnosed with Alzheimer's and Dementia.

Age Requirement: Individuals covered by government insurance, such as Medicaid, must be over 62 to obtain our services. For private pay assistance, we provide care for all ages.